Privacy Policy

This Privacy Policy explains how RAAK Sports Investment, Inc. (“RAAK,” “we,” “us,” “our”) collects, uses, and shares your information when you visit our website or buy from us.

Company details
RAAK Sports Investment, Inc. — Delaware C Corporation (EIN 35-2710167)
66 W Flagler St, #900, Miami, FL 33130

What we collect

  • Contact & order details: name, email, phone, billing and shipping address, items purchased, order notes.

  • Payment info: card details are handled by our payment processor (we don’t store full card numbers).

  • Account info (optional): username, hashed password, order history, preferences.

  • ** Custom requests:** ring size, design approvals, and any references you share (e.g., photos/engraving text).

  • Device & usage data: IP address, browser type, pages viewed, and cookies that help the site work, keep your cart, and measure basic traffic.

  • Communications: emails, messages, customer support requests.

How we use your information

  • To fulfill your order: process payments, make your piece, ship it insured, and handle returns/repairs.

  • Customer support: order updates, appointment scheduling, warranty/defect claims.

  • Site operations & security: fraud prevention, troubleshooting, and analytics to understand what’s working.

  • Marketing (light-touch): with your consent where required, we may send product updates or offers. You can unsubscribe anytime.

Sharing your information

We don’t sell your personal information. We share it only with service providers who help us run the business, such as:

  • E-commerce & hosting: our online store platform and web host.

  • Payments: payment processors and fraud-prevention tools.

  • Shipping: insured carriers and logistics partners (for labels, tracking, delivery).

  • Email & support tools: systems we use to send notifications and respond to you.
    These providers get only what they need to perform their services and must protect your data.

If required by law or to protect our rights (e.g., suspected fraud), we may disclose information to authorities.

Cookies & similar tech

Cookies keep your cart, remember preferences, and give us basic analytics. You can control cookies in your browser settings. If we add a cookie banner, you’ll be able to adjust preferences there as well. Blocking some cookies may affect site features (for example, staying signed in or keeping items in your cart).

Do Not Track: our site doesn’t respond to DNT signals.

Your choices

  • Access/Update: email us to see or correct your information.

  • Delete: you can request deletion. We’ll comply unless we must keep certain records for tax, accounting, fraud prevention, or legal reasons.

  • Marketing opt-out: every marketing email includes an unsubscribe link; you can also ask us directly.

U.S. state privacy laws (like California’s) may give you additional rights. If you’re a resident of such a state, contact us and we’ll honor applicable requests (access, correction, deletion). We do not sell personal information. If we ever use advertising cookies that might be considered “sharing” under certain state laws, we’ll provide a way to opt out.

Data retention

We keep order and invoice records for at least 7 years (tax and accounting rules), and as long as needed for warranties, returns, or legal obligations. If you close your account or request deletion, we’ll remove what we can and archive only what we must keep.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method is 100% secure, but we work to prevent unauthorized access, loss, or misuse.

Children

Our site is for adults. We don’t knowingly collect information from children under 13. If you believe a child provided information, contact us and we’ll delete it.

U.S. focus

We sell and ship within the United States. If you’re visiting from outside the U.S., you understand your data will be processed in the U.S., where privacy laws may differ from yours.

Changes to this policy

If we update this Privacy Policy, we’ll post the new version with an updated date. If changes are significant, we’ll provide a more prominent notice.